InnerActiv hires Robert Schuett to lead customer success and operations

InnerActiv named former FBI, Mandiant and DTEX leader Robert Schuett as vice president of customer success and operations on Oct. 26, 2026. The move is aimed at helping organizations deploy InnerActiv’s AI governance and insider risk tools as pressure rises to monitor how people and AI agents use sensitive data.

Why it matters: - InnerActiv is betting that customer success is now a core part of selling security and AI governance software. - Robert Schuett’s background in the FBI, Mandiant and DTEX is meant to help customers move from visibility to action on insider risk and AI usage. - The hire comes as organizations face a new question: what employees and AI agents are doing with sensitive data that older security controls may miss.

What happened: - InnerActiv appointed Robert “Rob” Schuett as vice president of customer success and operations. - Schuett will lead the teams that help customers deploy and adopt InnerActiv. - Schuett will report to CEO Ray Shealy and work with Chief Technology Officer Johnny Collins and the engineering team. - The company made the announcement on Oct. 26, 2026, in Worthington, Ohio.

The details: - Schuett has more than two decades of experience in cybersecurity and investigations. - He spent more than a decade at the Federal Bureau of Investigation building his investigative foundation. - Schuett later spent 11 years as a director at Mandiant, now part of Google. - He most recently served as director of services at DTEX. - InnerActiv describes itself as a provider of AI governance, insider risk management and data protection solutions. - InnerActiv said Schuett’s experience will support its mission to help organizations safely adopt AI, identify risk and act on what they see. - Shealy said Schuett will help customers deploy successfully, strengthen AI governance and insider risk programs, and realize value from InnerActiv as the company grows. - Schuett said organizations need visibility into how employees and AI tools use data, and that visibility must turn into action. - Schuett said InnerActiv’s endpoint-level view gives security, legal and HR teams context to see what is happening.

Between the lines: - The hire signals that InnerActiv sees implementation and customer outcomes as a competitive advantage, not just software features. - The company is positioning insider risk and AI governance as a single problem, rather than two separate security issues. - The emphasis on FBI-style investigations and commercial services suggests InnerActiv wants stronger credibility with enterprise security teams.

What's next: - Schuett will build the customer-facing organization around deployment, adoption and program outcomes. - InnerActiv will try to translate endpoint-first visibility into broader use across security, legal and HR teams. - The company expects the new leadership to help customers turn AI and insider-risk monitoring into measurable results.

The bottom line: - InnerActiv is adding a veteran investigator to make customer success a central part of its push into AI governance and insider risk management.