QueSee AI plugs customer intelligence into CDG Elements

QueSee AI has integrated its customer experience and retention intelligence into Communications Data Group’s Elements OSS/BSS platform, giving more than 100 service providers a way to analyze every customer conversation with full account context. The rollout is available now and is designed to surface churn risk, revenue signals and coaching insights without changing existing systems.

Why it matters: - Service providers using CDG Elements can now connect account data and call intelligence in one workflow. - The integration is designed to help operators spot churn risk, escalation issues and revenue opportunities faster. - CDG Elements is used by more than 100 service providers, ranging from rural telcos to carriers serving millions of subscribers.

What happened: - QueSee AI announced an integration with Communications Data Group on July 21, 2026. - The integration connects QueSee’s conversation analysis with the subscriber records stored in CDG’s cloud-based Elements platform. - The rollout is available now, and the first joint deployments are underway. - Operators running CDG Elements can request a demo through their CDG account executive or at QueSee.ai. - QueSee shared a launch page titled QueSee AI and CDG Elements Integration Announcement.

The details: - Elements covers OSS/BSS functions including operations, billing, invoicing, ticketing, provisioning, subscriber care and interconnect. - QueSee pulls a subscriber’s account record before analyzing a call, including open tickets, billing history, network data and services available at that location. - QueSee scores each conversation against the operator’s standard operating procedures using the full customer picture, not just a transcript. - After the call, QueSee writes the score, analysis, summary and call notes back to the customer profile in Elements automatically. - QueSee routes churn risk, escalations and revenue signals to the right team by email, Teams or Slack. - The integration can push churn risk scores, customer experience scores and churn drivers into Elements fields. - The system can also create retention tickets inside Elements. - QueSee connects to the operator’s existing phone system and supports more than 20 platforms. - QueSee does not require changes to existing systems. - QueSee does not retain call recordings or full transcripts.

Between the lines: - The integration targets a long-standing problem in telecom operations: account data lives in OSS/BSS systems, while customer sentiment often stays trapped in call recordings. - QueSee says most contact centers sample fewer than 5% of calls, leaving most interactions unreviewed. - CDG’s open-architecture approach lets operators keep using the tools they already run while adding AI analysis on top. - The pitch is as much about workflow consolidation as analytics, since operators stay inside Elements instead of moving between systems.

What operators get: - Operators on Elements can analyze 100% of customer interactions, including calls, tickets, CRM data and network data, inside the OSS/BSS platform. - QueSee flags at-risk subscribers while they can still be retained. - The system identifies recurring friction points such as dispatch policies, missing plan offers and competitors mentioned by customers. - Agents receive a performance scorecard after every call, scored against the operator’s own procedures. - Managers can review the specific calls that need attention instead of sampling at random. - Operators can define custom flags in plain language without coding or engineering time. - QueSee also offers a complimentary customer experience report built from an operator’s own calls.

Results reported: - 360 Broadband, a rural Oklahoma-Texas ISP, scored 57,270 calls in its first year. - 360 Broadband retained 103 subscribers and says it now protects $9,352 a month in recurring revenue. - CDG and QueSee described that as a near-4x return from retention alone. - 360 Broadband’s agent SOP scores rose from 76.6% to 84.2%. - Amplex Internet, an Ohio ISP, kept 6 subscribers in its first six weeks. - Amplex Internet cut call review time from 45 minutes to 5.

What's next: - CDG and QueSee are positioning the integration for broader use across the Elements customer base. - QueSee says the product is already used globally by providers serving 2,000 to 200,000+ subscribers. - Service providers interested in the integration can pursue a demo now through CDG or QueSee.

The bottom line: - The partnership aims to turn OSS/BSS systems from record-keeping tools into live customer retention and revenue engines.