SoFi targets bank deposits with consumer-facing AI

Key insights: SoFi in the third quarter launched Cash Coach, an AI-powered customer insights engine that helps consumers optimize earned interest in deposit accounts and minimize interest expense on credit cards. What's at stake: Neobanks are...

The Future of Fashion Report: WWD x BCG Break Down the New Consumer

Fashion brands have long chased younger shoppers—to both stay on the cutting edge and lock in customers when they still have a life of style ahead of them. But AI, social media and continuing changes in the consumer mindset have made it all the...

Cost Right Freeport Announces Expansion and Store Refresh, Bringing Customers More Categories and Greater Savings

Cost Right Freeport today announced an exciting expansion and refresh of its store, designed to delivercustomers an improved shopping experience with more product categories, fresh new assortment, andeven greater savings. As part of the refresh,...

How a Canadian indie beauty brand used consumer feedback to drive packaging revamp

After reviewing feedback from 866 customer surveys and analyzing product return data, Canadian indie beauty brand Saltyface has introduced a packaging redesign to improve performance, minimize waste, and align with practical sustainability goals....

Why consumers in Germany will soon have more ways to buy medicine

Leading drugstore chains have announced plans to enter the online pharmacy market, offering non-prescription medicines via their websites. While the move promises more choice and convenience for consumers, it also brings challenges. The way...

PURA approves $66M rate hike for United Illuminating customers

CT Mirror’s independent, nonprofit journalism depends on reader support. Create more of it with a tax-deductible donation today. The Public Utilities Regulatory Authority approved a rate hike for United Illuminating’s electric customers on Tuesday...

OLD MUTUAL COMMEMORATES INTERNATIONAL CUSTOMER SERVICE WEEK IN STYLE: PLEDGES COMMITMENT TO CHAMPIONING THE CUSTOMER

275 words • approx. 2 min read Old Mutual, a leading financial services provider, joined the rest of the world in commemorating the International Customer Service Week (ICSW) which falls on the first week of October every year. Customers who...

'Quick Approval Scheme' Empowers Maharashtra Consumers To Boost Power Use Before Diwali: Mahavitaran

Mahavitaran’s automated Quick Approval Scheme enables consumers to enhance sanctioned load online within 48 hours, supporting festive and industrial power needs | Representational Image The Maharashtra State Electricity Distribution Company...

U.S. consumer confidence index slightly declines

NEW YORK, Oct. 28 (Xinhua) -- The U.S. Conference Board Consumer Confidence Index released on Tuesday stood at 94.6 in October, down one point from upwardly revised 95.6 in September, but better than the market expectations of 93.4. The Present...

RCBC net income climbs 32% as consumer segment grows

RIZAL COMMERCIAL Banking Corp. (RCBC) saw its net income surge by 32% year on year to P8.2 billion in the first nine months as its consumer lending business continued to expand. This translated to a return on equity of 6.94% and a return on assets...

Tax Foundation: Tariffs increase retail prices 4.9 percentage points

A new report from the Tax Foundation shows that tariffs have raised retail prices by approximately 4.9 percentage points. The report warns that consumers can expect to see this number rise in the coming months if the Supreme Court upholds...

Wayfair invests in AI to power its customer experience push

Dive Brief: Wayfair is investing in AI to enhance its product discovery, personalization and customer service, executives said on a Q3 2025 earnings call Tuesday. The Wayfair app’s Discover tab now incorporates learnings from its Muse AI...

Trader Joe's in Trouble? Smucker Sues Over 'Copy-Cat' PB&J and Demands Product Removal

The J.M.. Smucker Company has filed a federal lawsuit against Trader Joe's, accusing it of launching a crustless peanut butter and jam sandwich that closely resembles Smucker's flagship Uncrustables. The Ohio-based firm argues that consumer...

Smart Operating Procedures: Transforming Customer Service with AI-Powered Workflow Automation

IrisAgent has unveiled Smart Operating Procedures (Smart OP), a groundbreaking AI platform that lets customer service teams design and automate SOPs using plain English — no coding required. Empowering teams to work smarter and faster, Smart OP...

Gruhas, Collective Artists Network Close Maiden Consumer Fund At INR 100 Cr

SUMMARY Gruhas and Collective Artists Network have closed their maiden Gruhas Collective Consumer Fund (GCCF) at INR 100 Cr, with plans to raise an additional INR 50 Cr via a green shoe option The firm said that its investment with the fund would...

Missouri warns consumers of health risks associated with 7-OH products

Images of 7-OH extract, powder, and gummies (left to right) posted on the U.S. Food and Drug Administration photo gallery (photo courtesy of FDA). October 28, 2025 12:46 pm The Missouri Department of Health and Senior Services issued an advisory...

Utility board approves reduced electric rate for RPU customers

ROCHESTER — The average residential customer can expect a $5.86 monthly increase in their Rochester Public Utilities bills next year. It’s down from a projected $7.79 increase reported in September. “I’m really pleased to see where we are...

Metro Retail ventures into boutique format

Richmond Mercurio - The Philippine Star October 29, 2025 | 12:00am MANILA, Philippines — Metro Retail Stores Group Inc., the listed retail company of the Gaisano Group, is entering a new retail category through the introduction a premium lifestyle...

UK Consumers Seek Value as Prices Reach Record Highs

Summary U.K. shop­pers are adjust­ing their cook­ing oil pur­chas­ing habits due to ris­ing olive oil prices, seek­ing afford­able options and explor­ing sub­sti­tutes in super­mar­kets. Consumers are pri­or­i­tiz­ing qual­ity, fla­vor, and health...

Poll shows business leaders eager for AI agents in customer experience, but challenges stall adoption

Poll shows business leaders eager for AI agents in customer experience, but challenges stall adoption Business leaders focused on customer experience (CX) have begun to turn their attention to agentic AI to drive impact, but many still struggle...